Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Adriana K., Franklin, Tennessee“John is very knowledgeable and is always willing to answer all my questions. He is prompt in responding to my emails and I would recommend Johnson and Associates to anyone!”
- KBKen B., Franklin, Tennessee
“Johnston & Associates is a pleasure to work with!
Always a quick response.
I just make one call or email and change or new service is done!” 
Tina P., Franklin, Tennessee“As a REALTOR®, I’m very selective about who I use personally and choose to recommend professionally… Scott and his team have always been quick to respond and extremely thorough with evaluating the needs for our household and every client I have sent their way. When people need to know the best pricing options and get a comprehensive understanding of their coverage, Johnston & Associates takes all the time necessary make sure my clients’ property and other assets are protected as if it were their own!”
- RGRon G., Franklin, Tennessee
“John Hatcher is very professional and thorough. Also helpful, kind and the best insurance agent we have ever had. Would highly recommend!”
Tatiana S., Franklin, Tennessee“John Hatcher is knowledgeable, professional and exactly the kind of partner you need handling your home and auto insurance needs. I have recommended him to countless clients, family and friends. Thank you!”
- TMTodd M., Franklin, Tennessee
“Scott is truly awesome! I’ve had the privilege of being a client for years and have trusted him with both my personal and investment insurance needs. The dedication, professionalism, and unparalleled service he and his team provide have consistently exceeded my expectations. If you’re in search of a reliable and trustworthy insurance firm, I cannot recommend Scott’s firm highly enough.”
- KCKristen C., Franklin, Tennessee
“I’ve been using Johnston & Associates for over 6 years and could not rave about them enough. John makes me feel so taken care of, and so calm (his voice happens to be very calming!) He gives you his full time and attention. If you’re searching for an insurance agent, trust me, stop your search here. You’ll be more than well taken care of!”
- LBLynn B., Franklin, Tennessee
“We have been working with Johnston & Associates for the last 6 years. We have benefited greatly from their care and services. John is patient with all my questions and works hard to help me understand the ins and outs of our insurance policies.”
David R., Franklin, Tennessee“Helped me with my insurance needs both personal for my home and auto, and also for my business. They did a great job.”
Edgar P., Franklin, Tennessee“Scott Hatcher was very helpful in explaining the policies I have and how I can get better discounts”
- LMLuc M., Franklin, Tennessee
“The team at Johnston & Associates is just amazing. They took the time to fully understand our needs and swiftly provided recommendations and solutions for our needs at the most efficient cost. Well done team!”
Steve A., Franklin, Tennessee“I had a very pleasant experience with Johnston and Associates, mostly working with John Hatcher. Always very responsive and helpful. I would continue doing business here, but am moving out of state.”
- CPCindy P., Franklin, Tennessee
“John Hatcher is one the best insurance professionals we have ever done business with. He is thoughtful, accessible and on target considering client needs and related execution. Would highly recommend Johnston and Associates for any insurance needs!”
- RRRobert R., Franklin, Tennessee
“I went through the process of getting quotes for home/auto from 4 insurance companies and JA Insurance came out as the winner. Vince is great to work with answering all my questions and advised me very well throughout the process. Thanks Vince!”
- RRRobert R., Franklin, Tennessee
“Great to work with. Very easy to reach and they were able to get a great package put together. Definitely recommend.”