Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Tyler K., Franklin, Tennessee“I have been working with John and Scott since October of 2018 and I literally have only the best things to say about these guys and the team! When my vehicle was involved in a hit and run, the process of getting my vehicle fixed was easier than I could have ever imagined! You are treated fairly and with the upmost professionalism! I would recommend these guys for any insurance needs you may have! Keep up the great work guys! Thanks!”
- KSKari S., Franklin, Tennessee
“Update:
I moved out of state 2 years ago and moving back to TN. Contacted the company again and worked with John this time. He was very sweet and very helpful! Got me great rates for my car and renters insurance! Still 100% recommend these guys!I worked with Scott Johnston and he was great! I sent him an email and he called me immediately. He was very patient and made suggestions and did not pressure me at all. I ended up bringing my car over and adding my husband to my car, bringing my husband’s car, and adding renter’s insurance and I am SAVING money! Definitely worth getting a quote and talking to Scott!”
karma g., Franklin, Tennessee“Scott is so caring and attentive to detail.”
- KFKen F., Franklin, Tennessee
“Scott and his team have been helping with my insurance needs for more than 10 years now. Great customer service and response times!”
Bonnie H., Franklin, Tennessee“We have been clients of Johnston and Associates for about eight years. We are very happy with the customer service we receive. We have six home owners policies, our auto and an umbrella policy. We often need assistance with these policies and John is always very helpful and friendly and responds to my emails quickly.”
- HNHang N., Franklin, Tennessee
“I have been working with Johnston & Associates for at least 5 years now. John is always great and so helpful. He is easy to be reached, and always available for questions and making instant changes in our coverage for a better premium. He takes time to explain about different coverage to me, so I could understand and choose the best auto and home policy for my family. I have saved a lot of money since being their client. They are one of the best company out there.”
William S., Franklin, Tennessee“Scott Johnston and team always do an excellent job. They are courteous, respectful and very service oriented. In my experience, when I’ve called their office during biz hours (like I just did), somebody picks up the phone before the 2nd ring and takes care of you. (Like John just did… and many on Scott’s team have done before.) We insure our commercial space, home, and autos via Johnston & Associates. We have also referred them business without hesitation. You will be pleased with their responsiveness. (And, as a bonus… and since we are in Nashville… There is also some musical talent at J&A Insurance!) Cheers to all!”
- ANA. N., Franklin, Tennessee
“Scott and his team are the best that I have ever worked with!”
- AHAnna H., Franklin, Tennessee
“I love working with Johnston &Associates. They are very responsive and always ready to find you best deals. I have also received timely advice on questions that I had related to my insurance.”
Jason C., Franklin, Tennessee“I’ve been working with Johnston & Associates for several years now. Dealing with insurance of any sort is usually a pain, but Scott makes everything easy. He also gets us really good rates compared to what we’d been paying before. They’re also super responsive so you’re never waiting around for them to get back to you. Highly recommend!”
Robbert, Franklin, Tennessee“I’ve been working with Johnston & Associates for quite a while now. A thing I really appreciate is that they do not try to find the cheapest insurance or just try to sell you something, but they find the one which matches what you want.
They are patient and taking the time to explain the policy and the risk. After the discussions I feel so much better about my total insurance bundle. I feel I am protected and that the risks are calculated.I can recommend Scott Johnston highly. I have dealt thru my life with multiple agents but with Scott I feel in the right place. No tricks, No hidden agendas. Plain talk and actions.”
- CGCassaundra G., Franklin, Tennessee
“With Johnston & Associates >6years. They are so patient and kind whenever I have questions. Extremely responsive!!!!!”
Charles H., Franklin, Tennessee“Scott and his team have always been great to work with throughout the years. Very responsive whenever you need them. Highly recommend.”
- NLNick L., Franklin, Tennessee
Doug D., Franklin, Tennessee