Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- ASAndrew S., Franklin, Tennessee
“I was able to work with Michael Wright, and he was fantastic. He found a great offer through Erie Insurance and was able to explain the benefits of the house and auto policies in comparison to my current insurance. He is very thorough in his explanations, very patient in answering questions, and is extremely prompt in answering emails and guiding you through the process. Since they are an independent agency they work primarily for the customer (that’s you!) and will always be honest in getting you the best deal and giving you the best advice!
” - BCBecky C., Franklin, Tennessee
“Michael Wright was great to work with! He was very patient with all my questions (I had a lot) and very responsive to my emails and phone calls. Excellent experience!
” - DFDiamond F., Franklin, Tennessee
“We couldn’t be happier with the service and results from Scott Johnston. We believe we got the best quote on the planet for our business insurance and we can breathe easier knowing we’re fully covered. We would highly recommend Johnston & Associates for all your insurance needs. You won’t be disappointed!
” - JTJim T., Franklin, Tennessee
“As a landlord, cash flow is paramount on my properties so when my current insurance carrier raised my rates on my 3 investment properties, I reached out to Scott for a quote. Not only did he save me on those properties, but also on my home and autos, and set me up with an appropriate umbrella policy. I now have sufficient coverage to protect me and my family, and have an annual savings of almost $2000 across the board. Scott did a great job and was very responsive and knowledgeable about his industry. You don’t need the name to be in good hands or have a good neighbor, you just need a knowledgeable, professional insurance agent and Scott fits the bill!
” - JGJ'leecia G., Franklin, Tennessee
“Michael was AWESOME!! He gave me different options to choose from and explained each very well. This was the easiest process and I’m very thankful for that. He was able to save me $112 monthly! I am definitely spreading the word!
” - KHKory H., Franklin, Tennessee
“Scott Johnston is awesome. He replies quickly to my questions, has a myriad of outstanding products, and comes through with a great price. I can’t say it enough- in a marketplace that is FLOODED with pretenders, Johnston & Associates are the real deal. Don’t waste your time anywhere else.
” - MTMichael T., Franklin, Tennessee
“Scott has provided me with excellent service on several occasions and I could not ask for a better agent. I recently purchased home and auto insurance through Erie and I can always turn to Scott with any questions I may have. It is always very easy to get through to Scott and I highly recommend Johnston and Associates to anyone looking for great insurance and great customer service.
” - PSPaul S., Franklin, Tennessee
“Johnston and Associates is a top rated insurance company. We’ve been pleased with their overall professionalism and attention to our needs. We have all of our auto insurance with them as well as our homeowner’s policy. If you’re looking for someone with local knowledge while maintaining national credibility, you should consider talking to Scott and his team. Excellent.
” - RSRandy S., Franklin, Tennessee
“I have been a client for the last three plus years, as have my sister and her husband, my parents, mother-in-law and several friends who I recommended, all of whom experienced the same thing I have from Scott, Barbara and Johnston & Associates… exceptional service, spot-on and timely advice, and ultra-competitive rates that have saved everyone I know far more than even that “green lizard” touts on his commercials.
I met Scott at a car show several years ago where he was representing Hagerty’s, and after seeing how he well handled signing me and my antique car up for their coverage, a year later he had all of my business, and they have worked very hard to show me that I made the right decision to entrust our other 3 cars and home to Johnston and Associates.
They not only work hard to get your business, they work even harder to keep it! Thanks Scott!”
- BMBrian M., Franklin, Tennessee
“Scott offers great service and easy to work with on insurance options. He xoes both commercial and personal insurance and could not be happier.
” - MMMatt M., Franklin, Tennessee
“I’ve only done business with Johnston & Associates for a short time, but they have been very professional and have done a great job meeting my insurance needs.
” - JGJeremy G., Franklin, Tennessee
“Great customer service! They ran a bunch of quotes for me and had my best interest in mind. I definitely recommend Johnston & Associates.
” - SBSteve B., Franklin, Tennessee
“Scott and team did a stellar job for me with a fast turn-around on new CGL and Commercial auto policy for my business. Everything was professional and responsive. My wife & I also have our home, RV and other automobiles with Erie Insurance through Johnston & Associates. Good job!!! Steve B.
” - GGGarner G., Franklin, Tennessee
“I’ve never experienced a more responsive service in insurance. I can email a question or a need and I can always count on Scott Johnston to reply with a resolution quickly and professionally.
” - PYPete Y., Franklin, Tennessee
“Johnston & Associates and Michael Wright have been absolutely great for my family and I. Excellent communication and service and the savings we’ve seen have been huge. Fully recommend.
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